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Frequently Asked Questions
Frequently
Asked questions about the FAB SMS
Addin for Microsoft Outlook
Q. What is the
FAB SMS Addin for Microsoft Outlook?
A. The FAB SMS
Addin for Microsoft Outlook is a COM Addin that provides Text
Messaging capabilities directly from Microsoft Outlook.
Q. Will the
Addin work on Novel Groupwise, Lotus Notes or Outlook Express?
A. No.
The Addin is only compatible with Outlook 2000/2002/2003/2007
Q. What
operating systems are supported?
A. Currently
Windows 98, WindowsME, Windows 2000, WindowsXP, Windows Vista are all supported.
There are issues with users of WindowsNT which we are unlikely to
resolve. There are no plans to make a Windows 95
version.
Q. What Mail
Servers are supported?
A. At present
only Microsoft Exchange 5.5 & above are supported. We are hoping
to add support for others at a later date.
Q. Do I need a
Mail Server to run the Addin?
A. No. The
Addin will run perfectly well if you run Outlook in internet
mode (IMO)
Q. Can
I send a text message from USA/Canada to a European
mobile?
A.
Yes. We use a European message centres for
sending. View the
supported networks page for a complete list of all available destinations.
Q. Will it work
in Australia?
A.
As far as we
know. So long as the recipient is connected to either Vodafone or Telstra
Mobile Comms there shouldn't be a problem. Make sure you set the country code correctly
otherwise your messages may go astray
Q. If I
buy a block of messages can I use the same account at Home and
Work?
A.
If you
use the same default email address in Outlook at home and work then yes, otherwise you
will need to purchase two licenses of the
Addin.
Q. How long do messages last?
A. So long as you send at least one message a year then indefinately. If your account has been inactive for more than a year then all sending credit will expire.
Q. Can I use a
different SMS Gateway other than yours?
A.
No. Other
gateways do not provide the functionality required by the Addin.
Q. We are an SMS Gateway can we use it for
our customers, co-brand etc?
A.
Maybe. This will involve us
licensing the technology to you and/or arranging royalty
payments/reseller commision. Please call
to discuss your
needs.
Q. Your documentation says to send a
message I need an active connection to the internet. Is it possible to
work offline and send at a later time?
A.
Not at the moment. However we may be adding this capability in a future release if there is enough demand.
Q. Is the Addin available in other
languages?
A. Only (British) English is
current available. Support for other languages will most likely follow, but no firm
dates are set.
Q. Do you have a full boxed product, where
can I buy media?
A.
No.
The Addin is a downloadable product only. If there is enough demand then a full
boxed product complete with media may be made available.
Q. I like the Addin but it would be nice if
it could do such and such?
A.
Tell us what features you would like to
see in future versions and if we feel they are commercially viable we may
include them in new releases.
Q. I've installed the Addin, I have the
extra buttons in Outlook but I can't send a text message what's
wrong?
A.
First make sure you have registered
the Addin with us as per the installation instructions. Next make
sure you have entered the Application Password you registered with
us in Outlook. Click on Tools | Options... Then on the SMS
Options tab enter the password.
Q. I've done all that but it still doesn't
work?
A. Email us at support@fabit.com explaning the
steps you have taking the version of Outlook and Windows you are using and
your email address as shown in Help | About in the
Addin.
Q. No buttons are displayed in the menu yet they were there earlier?
A.
You probably have multiple instances of Outlook open. An error with Microsoft's implementation of COM addins causes buttons to be removed from toolbars and menus when another instance of Outlook is open. Close all instances of Outlook go <CTRL>+<ALT>+<DEL> choose task manager, on the processes tab select all listed Outlook.exe and click end process. Restarting Outlook will restore your menu buttons.
Q. Do I get replies to my messages back in Outlook?
A. Yes, but you need a dedicated Geographical UK number, available from us.
Q. How many characters can I send in one message?
A. Currently the limit is 160 characters per message. We
are currently looking at the possibility of raising this to around 3000 or so.
Q. What's the difference between the standard and professional versions?
A.
The difference between the two versions is mainly the cost of messaging and multi-user functionality. The standard version has a higher message cost but the software is free, this is really suitable for occassional use when you just need to send an odd text here and there to remote workers or friends & colleagues. The professional version is more suited for high volume users and as a consequence has much lower message cost (from 5.5p per message), each professional user requires a license to use the program with discounts for multiple users. In additional to lower message costs the professional version allows for multiple users on the same sending account and the ability to set the sender ID (the monika that appears across the top of the text message).
Q. Will I need to purchase a new license when you bring out a product update or upgrade?
A. No. You will automatically receive the latest version of the program free of charge for the lifetime of the product. From time to time we will also release complimentary products such as the Web SMS interface, visual SMS and the vCard sender which you will also receive free of charge as part of your Product Assurance Agreement.
Q. Can I use my message credit with other FAB SMS products?
A. Yes and No. Over the coming months we will be releasing complimentary
products such as Web SMS, Visual SMS and The FAB Email/SMS List manager. All of
which you'll be able to use the same messaging account. You won't be able to use
same SMS credit for "Forgot You Not" and "Hey I Love You" the latter of which is
due out later this year.
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